In this course, students learn to use Oracle Depot Repair to create service requests and repair orders for repair job management, repair order management, and repair resolution management. Students also gain a comprehensive understanding of the integration between Oracle Depot Repair with other Oracle modules. Students learn to use the core of Oracle Depot Repair, which is the Depot Repair Workbench that provides service agents with instant access to customer and Repair Order information. You can access a number of tabs from the Depot Repair Workbench. Some tabs show information about the customer, the Service Request, and the service history of the item. Additionally, they also learn to assign repair jobs to third party organizations.
Objectives
Create a service request
Create a repair order
Process receiving or shipping transactions,
Manage repair orders
Receive unplanned returns
Execute repairs
Create and book return line manually
Transfer Install Base ownership
Create and process repair estimate
Create and process WIP repair jobs
Execute outside processing
View service bulletins
Process bulk receiving
Execute repairs using Repair Technican module
Auto-issue repair items to jobs
Set up Oracle Depot Repair
Topics
Overview of Oracle Depot Repair
Setting Up Oracle Depot Repair
Using the Depot Repair Workbench
Bulk Receiving Module
Pepair Technician Module
Other Trainings
E-Business Suite
48 Training Set
