Other Trainings

Siebel Fundamentals class covers important Siebel application functionality. After students become familiar with navigating and working with data in the Siebel user interface, they learn about the business logic and key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students explore capabilities such as iHelp, Inbox, reports, Audit Trail, Search, and administration. The course concludes with an overview of implementing a Siebel application, including a discussion of recommended implementation practices. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI.


  • Describe Siebel Customer Relationship Management (CRM) applications
  • Navigate the Siebel application user interface (UI)
  • Work with common Siebel business entities
  • User basic functionality of Siebel Sales and Siebel Call Center
  • Describe common cross-application features
  • Describe recommended implementation practices


  • Siebel Fundamentals Introduction
  • Introducing Siebel Applications
  • Using the Siebel Web Client
  • Working with Data in the Siebel User Interface
  • Common Siebel Business Entities
  • Using Siebel Business Entities
  • Exploring Siebel Sales
  • Exploring Siebel Call Center
  • Other Siebel CRM Features
  • Administering Siebel Applications
  • Implementing Siebel Applications